Shipping policy

We aim to provide a seamless and reliable shopping experience. Please review our shipping policy to understand the delivery process and charges.

1. Shipping Charges

  • Free Shipping: Orders above ₹999 qualify for free shipping.
  • Standard Shipping: Orders below ₹998 will incur a ₹49 shipping fee.

2. Shipping & Delivery Time

  • 🚚 Processing Time: Orders are processed within 1–2 business days.
  • 🚚 Delivery Time: Estimated delivery is 3–7 business days, depending on location.
  • 🚚 Delays: Unforeseen circumstances (such as weather, strikes, or courier issues) may cause delays. We appreciate your patience in such cases.

3. Order Tracking

Once your order is shipped, you will receive a tracking link via SMS or email to monitor your delivery status.

4. Delivery Locations

📍 We currently deliver across India. If your location is unserviceable, our team will contact you for alternative solutions.

5. Address & Delivery Issues

  • 📌 Please ensure that the shipping address provided is accurate and complete.
  • 📌 If a package is undelivered due to an incorrect address or unavailability, re-shipping charges may apply.

6. Damaged or Missing Products

If you receive a damaged package or if an item is missing, please contact us within 24 hours of delivery with photos as proof.

7. Contact Us

For any shipping-related inquiries, feel free to contact us:

📧 Email: support@shivanishoppingmall.in
📞 Phone: +91 9381741701

Shivani Shopping Mall reserves the right to update this policy at any time.