Shipping policy
We aim to provide a seamless and reliable shopping experience. Please review our shipping policy to understand the delivery process and charges.
1. Shipping Charges
- ✅ Free Shipping: Orders above ₹999 qualify for free shipping.
- ✅ Standard Shipping: Orders below ₹998 will incur a ₹49 shipping fee.
2. Shipping & Delivery Time
- 🚚 Processing Time: Orders are processed within 1–2 business days.
- 🚚 Delivery Time: Estimated delivery is 3–7 business days, depending on location.
- 🚚 Delays: Unforeseen circumstances (such as weather, strikes, or courier issues) may cause delays. We appreciate your patience in such cases.
3. Order Tracking
Once your order is shipped, you will receive a tracking link via SMS or email to monitor your delivery status.
4. Delivery Locations
📍 We currently deliver across India. If your location is unserviceable, our team will contact you for alternative solutions.
5. Address & Delivery Issues
- 📌 Please ensure that the shipping address provided is accurate and complete.
- 📌 If a package is undelivered due to an incorrect address or unavailability, re-shipping charges may apply.
6. Damaged or Missing Products
If you receive a damaged package or if an item is missing, please contact us within 24 hours of delivery with photos as proof.
7. Contact Us
For any shipping-related inquiries, feel free to contact us:
📧 Email: support@shivanishoppingmall.in
📞 Phone: +91 9381741701
Shivani Shopping Mall reserves the right to update this policy at any time.